Warranty & Returns
Return Policy
1. All WorldWide Electric products (electric motors, motor controls and gearing products) that are purchased as normal stock items may be returned, with freight to be paid, back to the closest WorldWide Electric warehouse by the customer.
2. Any returned products must be new, undamaged and in original cartons/packaging. Final credit will not be issued until WorldWide Electric has verified the products/shipping cartons as such.
3. All RGA requests must be made within 90 days of original purchase.
4. If the returned products were ordered incorrectly by the customer, 20% will be levied as a restocking charge which carries a minimum $75 charge.
5. If the customer places an order equal to or greater than the goods being returned, then the restocking charge will be 10% (minimum $75 charge).
6. If the product being returned was originally shipped to the customer prepaid and allowed, the original freight charge will be deducted from the return credit.
7. If the returned products are not in original condition (as well as the packaging), there will be additional fees applied to repair and/or replace those parts/products.
Warranty Length
Electric Motors
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| General Purpose Motors | Two (2) years from date of sale (invoice) |
| Jet Pump Motors | Two (2) years from date of sale (invoice) |
| Stainless Steel / Washdown Duty Motors (Fractional HP) | Three (3) years from date of sale (invoice) |
| Permanent Magnet DC Motors | One (1) year from date of sale (invoice) |
| Farm Duty Motors | Two (2) years from date of sale (invoice) |
| Premium Efficient Stainless Steel Motors (SSPE models) | Three (3) years from date of sale (invoice) |
| Open Drip Proof Motors | Two (2) years from date of sale (invoice) |
| Premium Efficiency Motors (PEWWE): 1-200 HP, 3600 and 1800 RPM | Three (3) years from date of sale (invoice) |
| Premium Efficiency Motors (PEWWE): 1-150 HP, 1200 RPM | Three (3) years from date of sale (invoice) |
| Premium Efficiency Motors (PEWWE): 3-300 HP, 900 RPM | Two (2) years from date of sale (invoice) |
| Premium Efficiency Motors (PEWWE): 200 HP, 1200 RPM | Two (2) years from date of sale (invoice) |
| Premium Efficiency Motors (PEWWE): 250-500 HP 3600, 1800 and 1200 RPM | Two (2) years from date of sale (invoice) |
| WorldWide Explosion Proof Motors | Two (2) years from date of sale (invoice) |
| Advanced Design Rock Crusher Motors | Two (2) years from date of sale (invoice) |
| Oil Well Pump Motors | Two (2) years from date of sale (invoice) |
| Close Coupled Pump Motors | Two (2) years from date of sale (invoice) |
| Vertical Hollow Shaft Motors | Two (2) years from date of sale (invoice) |
| LAM IEEE 45 Marine Duty Motors | Three (3) years from date of sale (invoice) |
| Motor Slide Bases | Three (3) years from date of sale (invoice) |
Motor Controls
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WorldWide Electric Corporation warranties its products to be free from defects in materials or workmanship to the original purchaser for a period of:
| WorldWide Electric Soft Starters | Two (2) years from date of sale (invoice) |
| WorldWide Electric Variable Frequency Drives (VFDs) | Two (2) years from date of sale (invoice) |
| WorldWide Electric Starters, Contactors, Pressure Switches | One (1) year from date of sale (invoice) |
| Hubbell Pressure Switches | One (1) year from date of sale (invoice) with ARC code |
| Hubbell Alternator Relays | One (1) year from date of sale (invoice) |
| Hubbell Drum Controllers | One (1) year from date of sale (invoice) |
| Variable Frequency Drives | Two (2) years from date of sale (invoice) |
| Siemens NEMA and IEC Controls | One (1) year from date of sale (invoice) |
Gear Reducers
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| Original Shaft Mount Reducers / SMR Series | Two (2) years from date of sale (invoice) |
| Eliminator Shaft Mount Reducers / SCSMR Series | Two (2) years from date of sale (invoice) |
| Ultimate Shaft Mount Reducers / WSMR Series | Three (3) years from date of sale (invoice) |
| Worm Gear Reducers / HdR, CALM, and SSHdR Series | One (1) year from date of sale (invoice) |
| Inline Helical Gear Reducers / WINL Series | Two (2) years from date of sale (invoice) |
| Helical-Bevel Gear Reducers / KAN & KHN Series | Two (2) years from date of sale (invoice) |
Generators
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| Standby Duty Generators | Whichever of the following comes first: 24 months from date of commissioning, 30 months from date of shipment, 1200 hours of run time |
| Continuous Duty Generators | Whichever of the following comes first: 12 months from date of commissioning, 18 months from date of shipment, 5000 hours of run time |
Warranty Procedure
Electric Motors
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ALL MOTORS WITH THE EXCEPTION OF IEEE-841, EXPLOSION PROOF AND VERTICAL HOLLOW SHAFT MOTORS
- Motors up to and including 286T are covered by our nameplate only policy. If the motor has failed due to a manufacturer’s defect within the warranty period, the customer must complete the NAMEPLATE WARRANTY CREDIT REQUEST FORM, attach the nameplate to the completed form and mail to WorldWide Electric for credit (photo of nameplate required for stainless steel / washdown duty motors). Please note, the Nameplate Warranty Credit Request Form should be mailed via certified mail. WorldWide Electric shall not be liable for any labor or operating costs connected with the replacement of the motor. The purchaser shall be responsible for any transportation charges connected with the replacement of the motor. This warranty is offered one time per end user, per application. If there are additional failures, please follow our normal warranty policy.
- Motors 324T and above must be inspected by an authorized EASA service center or other approved motor shop for determination of cause of failure. Authorized EASA service centers are available inside and outside of the United States. Visit the EASA website at www.easa.com to find the nearest authorized service center. These shops may also be able to assist with non-warranty service.
- The service center must provide a written estimate for inspection and a purchase order must be issued by WorldWide Electric prior to the motor inspection.
- After completion of the motor inspection, the service center must complete the WARRANTY REPAIR REPORT, attach detailed photographs of the failure and e-mail to WorldWide Electric for review.
- If the failure is determined to be from a defect in material or workmanship when operated under normal conditions and in accordance with nameplate characteristic limits, WorldWide Electric shall either repair or replace the motor, at the company’s discretion. WorldWide Electric shall not be liable for any labor or operating costs connected with the repair / replacement of the motor.
- Should WorldWide Electric choose to repair the motor, the service center must provide a written estimate for repair and a purchase order must be issued by WorldWide Electric prior to the repair being performed.
- Should WorldWide Electric choose to replace the motor, the purchaser shall be responsible for any transportation charges connected with the replacement of the motor.
- All warranties, regardless of frame size / motor size will be subject to WorldWide Electric’s final approval.
ALL IEEE-841, EXPLOSION PROOF AND VERTICAL HOLLOW SHAFT MOTORS
- Motors must be inspected by a UL certified / authorized EASA service center for determination of cause of failure.
- Authorized EASA service centers are available inside and outside of the United States. Visit the EASA website at www.easa.com to find the nearest authorized service center. These shops may also be able to assist with non-warranty service.
- The service center must provide a written estimate for inspection and a purchase order must be issued by WorldWide Electric prior to the motor inspection.
- After completion of the motor inspection, the service center must complete the WARRANTY REPAIR REPORT, attach detailed photographs of the failure and e-mail to WorldWide Electric for review.
- If the failure is determined to be from a defect in material or workmanship when operated under normal conditions and in accordance with nameplate characteristic limits, WorldWide Electric shall either repair or replace the motor, at the company’s discretion. WorldWide Electric shall not be liable for any labor or operating costs connected with the repair / replacement of the motor.
- Should WorldWide Electric choose to repair the motor, the service center must provide a written estimate for repair and a purchase order must be issued by WorldWide Electric prior to the repair being performed.
- Should WorldWide Electric choose to replace the motor, the purchaser shall be responsible for any transportation charges connected with the replacement of the motor.
- All warranties, regardless of frame size / motor size will be subject to WorldWide Electric’s final approval.
Motor Controls
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For the warranty to be effective, the product must be installed, used and maintained by the original purchaser in accordance with good industry standards. The warranty does not cover normal wear, tear and erosion from use, misuse, abuse or corrosion.
In the event of failure, it shall be the responsibility of the original purchaser to notify The Company either in writing or by telephone to make arrangements for the correction of the problem. The purchaser shall be responsible for transportation charges connected with the return, exchange or repair of parts. Returns found defective upon inspection by our warranty department or authorized warranty service agent will be replaced free of charge.
The Company shall not be liable for any labor cost connected with the replacement of the equipment, the replacement of the parts or adjustments to the equipment by the purchaser or their contractor without The Company’s prior written approval.
The Company, as the exclusive remedy under this warranty, shall, at it’s option, repair or replace defective items or, if agreed upon, refund the purchase price less reasonable allowance for depreciation in exchange for the product.
THE COMPANY MAKES NO OTHER WARRANTIES AND ALL IMPLIED OR EXPRESSED WARRANTIES AND REPRESENTATIONS, EXCEPT THAT OF TITLE, ARE DISCLAIMED. ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE BUT NOT LIMITED TO JUST THOSE THAT ARE DISCLAIMED. LIABILITY FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES AND LOSSES UNDER ANY AND ALL WARRANTIES WHETHER IN CONTACT, TORT OR OTHERWISE, ARE EXCLUDED TO THE EXTENT EXCLUSION IS PERMITTED BY LAW.
All qualified returns will be subject to a 20% restocking fee ($75 minimum).
All special order / special build products are non-cancellable and non-returnable.
Gear Reducers
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For the warranty to be effective, the product must be installed, used and maintained by the original purchaser in accordance with good industry standards. The warranty does not cover normal wear, tear and erosion from use, misuse, abuse or corrosion.
In the event of failure, it shall be the responsibility of the original purchaser to notify The Company either in writing or by telephone to make arrangements for the correction of the problem. The purchaser shall be responsible for transportation charges connected with the return, exchange or repair of parts. Returns found defective upon inspection by our warranty department or authorized warranty service agent will be replaced free of charge.
The Company shall not be liable for any labor cost connected with the replacement of the equipment, the replacement of the parts or adjustments to the equipment by the purchaser or their contractor without The Company’s prior written approval.
The Company, as the exclusive remedy under this warranty, shall, at it’s option, repair or replace defective items or, if agreed upon, refund the purchase price less reasonable allowance for depreciation in exchange for the product.
THE COMPANY MAKES NO OTHER WARRANTIES AND ALL IMPLIED OR EXPRESSED WARRANTIES AND REPRESENTATIONS, EXCEPT THAT OF TITLE, ARE DISCLAIMED. ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE BUT NOT LIMITED TO JUST THOSE THAT ARE DISCLAIMED. LIABILITY FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES AND LOSSES UNDER ANY AND ALL WARRANTIES WHETHER IN CONTACT, TORT OR OTHERWISE, ARE EXCLUDED TO THE EXTENT EXCLUSION IS PERMITTED BY LAW.
All qualified returns will be subject to a 20% restocking fee ($75 minimum).
All special order / special build products are non-cancellable and non-returnable.
Generators
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This warranty is extended only to customers who purchase directly from WorldWide Electric Corporation, LLC.
The warranty policy does not extend to customers of the initial buyer.
CORRECTION OF DEFECTS
WorldWide Electric Corporation, LLC will repair, or at its option, replace, any defect that, under proper use, appears in
the Generator(s) during the warranty period, given that upon examination by WorldWide Electric Corporation, LLC, the
defect is solely due to defective material or workmanship.
This warranty shall be conditioned upon WorldWide Electric Corporation, LLC receiving written notice of any defect
within 2 business days upon its discovery. The written notice must include the model number, serial number, and a
detailed description of the failure. Additionally, the bad Generator or part must be returned within 15 days of informing
WorldWide Electric Corporation, LLC at the client’s expense. It must be packaged properly to avoid damage due to
shipping. For Generators, this includes the support of the rotor within the stator. If these steps are not followed, the
warranty is void. All identification marks and numbers must be intact to aid identification. Any part repaired or replaced
under warranty, will be returned to the customer by WorldWide Electric Corporation, LLC, free of charge.
WorldWide Electric Corporation, LLC shall not be liable for any expenses that may be incurred in removing or replacing
any part sent to us for inspection or in fitting any replacement part supplied by us. WorldWide Electric Corporation,
LLC shall have no liability for defects in any items which have not been properly installed in accordance with
recommended installation practices. In no event shall WorldWide Electric Corporation, LLC’s liability for such defective
or nonconforming products exceed the purchase price paid by Buyer for the item(s).
In all cases of claims, the WorldWide Electric Corporation, LLC decision shall be final on all questions as to defects and
the exchange of a part or parts.
EXCLUSIONS
This warranty does not (1) cover any tax, duty, custom, inspection or testing fee, or any other charge of any nature
related thereto, nor does it cover the costs of disassembling or removing defective equipment or reassembling,
reinstalling, or testing repaired or replaced equipment or finishing the reinstallation thereof, (2) apply and shall be
void with respect to equipment operated in excess of rated capacity or otherwise not in accordance with installation,
maintenance, or operating instructions, or to equipment which has been subjected to abuse, negligence, misuse,
misapplication, accident, damages by circumstances beyond WorldWide Electric Corporation, LLC’s control, due to
improper installation, operation, maintenance or storage, or to other than normal use or service, and (3) apply to
equipment or components not manufactured by or for WorldWide Electric Corporation, LLC.
THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES (EXCEPT TITLE), INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO EMPLOYEE, REPRESENTATIVE, OR AGENT OF WORLDWIDE ELECTRIC CORPORATION, LLC OTHER THAN AN OFFICER OF THE CORPORATION IS AUTHORIZED TO ALTER OR MODIFY ANY PROVISION OF THIS WARRANTY OR TO MAKE ANY GUARANTEE, WARRANTY, OR REPRESENTATION, EXPRESS OR IMPLIED, ORALLY OR IN WRITING, WHICH IS CONTRARY TO THE FOREGOING.
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